Slota Casino Privacy Policy

At Slota Online Casino, we are committed to protecting your privacy and handling your personal data with the utmost care and transparency. This Privacy Policy explains how we collect, use, store, and share information about you when you register an account, use our services, or interact with our platform. By using Slota Online Casino, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

We operate Slota Online Casino as a company with its principal place of business in Nicosia, Cyprus. Our gambling services are provided under a Curaçao eGaming licence, authorised and regulated by the Government of Curaçao. We are fully committed to operating in a lawful, transparent, and responsible manner across all the markets we serve. If you need to reach us regarding any data protection matter, please contact us at support@slota.casino.

Information We Collect

When you register at Slota Casino, interact with our support team, or use any of our services, we may collect the following types of personal data:

• Identity Data: Full name, date of birth, username, and copies of identification documents required for KYC verification.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records. We support various slota casino deposit methods including bank transfer, credit/debit cards, e-wallets, and cryptocurrency.
• Technical Data: IP address, browser type and version, time zone, device identifiers, and cookie data.
• Usage Data: Information about how you navigate and use our platform, including games played, session duration, and bonus activity.
• Communications Data: Records of messages sent through our live chat, email, or any other contact channel.

How We Use Your Information

At Slota Online Casino, we use the personal information we collect for the following purposes:

• To create and manage your account when you complete the slota casino register process.
• To verify your identity in compliance with our KYC and anti-money laundering obligations.
• To process your deposits, manage your slota casino withdraw money requests, and administer bonuses.
• To provide customer support through our slota casino live chat and email channels, available 24/7.
• To send you promotional communications about bonuses and offers, where you have consented to receive them.
• To detect and prevent fraud, money laundering, and problem gambling.
• To comply with our legal and regulatory obligations under our Curaçao gaming licence.
• To improve our platform, personalise your experience, and analyse usage patterns.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered player.
• Legal obligation: We are required to process certain data to comply with gaming regulations, KYC requirements, and anti-fraud measures.
• Legitimate interests: We process some data to operate our business securely and efficiently, including fraud prevention and service improvement.
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing purposes.

Cookies and Tracking Technologies

Our Slota Casino platform uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site traffic. Cookies help us understand how players interact with our site, which allows us to make continuous improvements. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: To facilitate slota casino payment methods and process transactions securely.
• Game providers: We work with 120+ software providers including NetEnt, Pragmatic Play, and Evolution, and limited data may be shared to ensure correct game delivery.
• Regulatory authorities: We may be required to share data with government bodies or licensing authorities in connection with our legal obligations.
• KYC and fraud prevention services: We use third-party identity verification tools to keep our slota casino safe for all players.
• IT and hosting providers: Companies that assist us in maintaining our platform infrastructure.

All third parties we work with are contractually required to handle your data in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or our regulatory obligations. Financial and identity records may be kept for up to five years following account closure to comply with anti-money laundering requirements. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data that we hold:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data, subject to our legal obligations.
• The right to object to or restrict certain types of processing.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our slota casino support team at support@slota.casino. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We take the security of your personal information seriously. Our Slota Online Casino platform employs industry-standard security measures including SSL encryption, firewalls, and secure server infrastructure to protect your data from unauthorised access, loss, or disclosure. Our KYC team can be reached at kyc@slota.casino for any identity verification queries. Verification is typically completed within 72 hours on business days (Monday to Friday, 09:00–18:00 GMT+3).

Children and Minors

Our services are strictly intended for adults aged 18 or older. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has created an account, we will immediately suspend that account and delete any associated personal data. We take our responsibility to prevent underage gambling very seriously as part of our broader commitment to responsible gaming.

International Data Transfers

As we serve players across multiple countries, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take appropriate measures to ensure that your data receives an adequate level of protection, consistent with applicable data protection legislation.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to check this page periodically to stay informed. Continued use of Slota Online Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. You can reach our slota casino support team via live chat, available 24 hours a day, 7 days a week, or by email at support@slota.casino. We are here to help and will always strive to address your concerns promptly and transparently.